Refund & Cancellation Policy

Last Updated: April 5, 2025

Understand my clear and concise refund and cancellation procedures, designed to protect both my clients and my business operations.

Refund Eligibility

Discover the specific conditions under which refunds are applicable for our services.

Cancellation Procedures

Learn about the steps required to cancel services and any associated conditions.

Overview of My Policy

At WebDevSolutionsHub, I prioritize transparency and client satisfaction. My refund and cancellation policy is crafted to ensure clarity and fairness in all transactions. This policy outlines the scenarios where refunds are applicable and the procedures for service cancellations.

Understanding this policy is essential for both our clients and our team, as it establishes clear expectations and supports a professional and transparent working relationship.

Eligibility for Refunds

Refunds may be considered under the following conditions:

  • The client did not receive the deliverables as outlined in the agreed-upon service contract.

  • All necessary client inputs, access, and approvals have been provided within the expected timeframe.

  • The request is raised within 30 days from the date of transaction.

Refunds will not be applicable in the following circumstances:

  • Services have been partially or fully rendered.

  • Delays or issues caused due to incomplete inputs, communication gaps, or changes requested by the client.

  • Services availed under a promotional offer or discount.

  • Services involving third-party products, subscriptions, or licenses.

  • Breach of agreement or violation of my Terms of Service.

All refund requests are subject to internal verification and approval by me.

Refund Request Procedure

To initiate a refund request, clients must email me at contact@webdevsolutionshub.com with the subject line: ‘Refund Request – [Your Project Name]’. The email must include:

  • Full name and contact details

  • Date of transaction

  • Nature of service availed

  • Detailed reason for requesting the refund

Refund Processing Timelines

Refund requests are processed within 7–10 business days from the date of submission. To be eligible for a refund, clients must submit their requests within 30 days of the transaction date.

Once a refund is approved, the amount will be credited back to the original payment method within 5–7 business days.

Please note that refund processing times may vary depending on your payment provider’s and bank’s policies. I am not responsible for any delays, transaction failures, or deductions caused by third-party payment gateways or financial institutions.

Service Cancellation Procedures

Clients may cancel services by submitting a written request via email to contact@webdevsolutionshub.com at least 14 days prior to the upcoming billing date or project milestone.

To process the cancellation smoothly, the email must include the following details:

  • Full name and registered email address

  • Project or service name

  • Reason for cancellation, including any relevant supporting details

Please note that cancellation requests submitted less than 14 days in advance may not be eligible for a refund and could incur additional charges for any work already completed or in progress.

Exceptions to Policy

Non-Refundable Situations

Refunds will not be granted in the following situations:

  • The service has been fully delivered and accepted.

  • The service involves custom development work that has already commenced.

  • The service was availed under a special discount or promotional offer.

  • The client has violated the terms of service or has failed to meet obligations outlined in the agreement.

  • The client fails to provide proper notification or documentation for cancellations.

In cases where a client has violated my terms of service, refunds will not be issued. This includes, but is not limited to, misuse of my services or breach of contract. I reserve the right to refuse refunds in situations where the client has not adhered to the cancellation procedures outlined above.

Client Responsibilities

To maintain a fair refund and cancellation system, clients are expected to:

  • Provide accurate project requirements and timely inputs.

  • Maintain open and professional communication throughout the project lifecycle.

  • Honour agreed timelines, feedback deadlines, and payment schedules.

  • Avoid misuse of services or violation of contractual terms.

Non-compliance with these responsibilities may result in termination of service or ineligibility for refund.

Policy Updates

I reserve the right to modify or update this Refund & Cancellation Policy at any time, without prior notice. Clients are advised to review this page periodically to stay informed of any changes. Any modifications will take effect immediately upon posting. Continued use of my services following any updates will be considered as acceptance of the revised policy.